Privacy Policy

Welcome to Zync Cart ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

Zync Cart operates as an e-commerce platform facilitating dropshipping services within India. By using our services, you consent to the data practices described in this policy.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Personal Information: Includes first name, last name, username or similar identifier, title, and profile picture.
• Contact Details: Includes billing address, delivery address, email address, and telephone numbers.
• Shipping Address: Necessary to fulfill your orders through our trusted supplier partners across India.
• Billing Address: Used for invoice generation, GST compliance, and payment verification.
• Payment Information: We do not store full credit card details. Payment processing is securely handled by trusted payment gateways like Razorpay. We only store transaction IDs and payment status.
• Device Information: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Analytics & Cookies: Information about how you use our website, products, and services.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling your order).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation (such as Indian tax and GST laws).
• To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy.

As a dropshipping platform, sharing specific information is crucial for fulfilling your orders. We may share your personal data with the parties set out below:

• Supplier Partners: Your shipping address and contact details are shared with our trusted suppliers and manufacturers to fulfill and ship your orders directly.
• Delivery Partners: Logistics companies (e.g., Delhivery, BlueDart, Ecom Express) require your details to deliver products to your doorstep.
• Service Providers: Acting as processors based in India who provide IT and system administration services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers.
• Government Authorities: Revenue and customs authorities requiring reporting of processing activities in certain circumstances.

All financial transactions are processed through secure, RBI-compliant payment gateways, primarily Razorpay. Zync Cart does not store your UPI PIN, credit/debit card numbers, or CVV codes on our servers.

Your payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) compliant providers. We only retain the transaction ID and order status to facilitate refunds and maintain purchase history.

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website, such as maintaining a persistent shopping cart or remaining logged in.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements under Indian law.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a specific period after they cease being customers for tax and legal purposes.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us using the details below: